We will gladly answer all your questions about our Bitcoin ATMs, our POS Software, our Pre Selling Crypto Service or our OTC Trading Service and help you if you encounter any problems.

Please before reaching out to us, consider reading the F.A.Q. below, as it will answer most of the average questions and resolve the average problems. Thank you!

If the FAQ below didn't help and you are still seeking for help or looking for an answer, please feel free to contact us:

Frequently Asked Questions

Find below, the Frequently Asked Questions that we receive to the Support by Emails or Phone calls. You will find answers about basic "How To's", explaining what the Cryptos currency / blockchain is, what is a Wallet, how to use it and so on.

You will also find answers about our services, ATMs, POS, Pre Sell and OTC among others.


Whats is a Bitcoin ATM (or BTM)?

A Bitcoin ATM (Automated Teller Machine) is a kiosk that allows a person to purchase Bitcoin and other cryptocurrencies by using cash or debit card. Some Bitcoin ATMs offer bi-directional functionality enabling both the purchase of Bitcoin as well as the sale of Bitcoin for cash. In some cases, Bitcoin ATM providers require users to have an existing account to transact on the machine above a specific amount, depending on national laws.

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What wallet to use to import my paper wallet?

There is several ways to choose your Bitcoin wallet. It all depends on your objective.

If you only need to buy Bitcoins using our ATMs, the easiest way is to use Blue Wallet.
https://bluewallet.io/

Coinomi is a bit more complete and able you to use more cryptocurrencies (LTC, ...)
https://www.coinomi.com/en/

If you are using Ethereum, we recommend using the Metamask App.
https://metamask.io/download

If you are using Monero, we recommend using the CakeWallet App. https://cakewallet.com/

/!\ VERY IMPORTANT /!\

Please, keep safe the backup words list that you received when creating your wallet in the application of your choice. If you lose those words, you won't be able to recover your wallet and its amount of cryptocurrencies stores if you lose access to it!

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What type of ID documents do I have to present to be able to create an account on the Bitcoin ATM?

The following documents are the only ones we accept at the moment:

  • European ID Cards
  • International Passport
  • Swiss ID Card or Swiss Passport
  • Swiss Paper License
  • Swiss Driving License

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What is the maximum amount of transactions without an account creation required?

Under CHF 1'000.- you won't have to register. Higher amounts require you to identify yourself, following the KYC rules.

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What kind of FIAT currencies are accepted by the Bitcoin ATMs?

You can buy the cryptocurrencies listed using Swiss Frank (CHF) or Euro (EUR) bank notes. You can only withdraw money/cash in Swiss Frank (CHF).

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Did you send the wrong amounts during a transaction? How to recover the extra funds sent?

Please send us an email at support@tibc.ch with the details of the transaction and explain us the situation, so we can double check the transactions and proceed with sending your funds back to you, minus the network transactions fees.

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How to sell my bitcoins using your ATMs?

  1. If you want to sell your Bitcoins on one of the Bitcoin ATMs, the machine will print a ticket with a wallet address.
  2. DO NOT SEND FUNDS USING AN EXCHANGE, such as Binance, Coinbase and so on...
  3. Scan the QR Code or copy the wallet address and send the exact amount stated on the ticket that was printed.
  4. Wait a few minutes, while the transaction verification is processing.
  5. Once the verification is done, the ATM withdraw the money.

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How do customers submit their information?

Customers can submit information through either the dedicated on-screen interface, including document scanning, drop-down selections, and input fields for identifiable information. Or they can go through this verification flow online by contacting the support team.

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How do I profit from operating Bitcoin ATMs?

Bitcoin ATM operators add a percentage mark-up above the true price of Bitcoin, profiting off of this difference on every transaction.

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How do customers find our Bitcoin ATMs?

Customers can find our Bitcoin ATMs using popular mapping tools such as CoinATMRadar, which query our API for the locations of our operator's machines.

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What is bitcoin ?

Bitcoin is a form of digital currency which is based on an open source code that was created and is held electronically. Bitcoin is a decentralized form of currency, meaning that it does not belong to any form of government and is not controlled by anyone.


https://en.wikipedia.org/wiki/Bitcoin

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Who Developed Bitcoin?

The original Bitcoin code was designed by Satoshi Nakamoto under MIT open source credentials. In 2008 Nakamoto outlined the idea behind Bitcoin in his White Paper, which scientifically described how the cryptocurrency would function. Bitcoin is the first successful digital currency designed with trust in cryptography over central authorities. Satoshi left the Bitcoin code in the hands of developers and the community in 2010. Thus far hundreds of developers have added to the core code throughout the years.

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What is Bitcoin Mining?

Bitcoin mining is analogous to the mining of gold, but its digital form. The process involves specialized computers solving algorithmic equations or hash functions. These problems help miners to confirm blocks of transactions held within the network. Bitcoin mining provides a reward for miners by paying out in Bitcoin in turn the miners confirm transactions on the blockchain. Miners introduce new Bitcoin into the network and also secure the system with transaction confirmation. They are also rewarded network fees for when they harvest new coin and a time when the last bitcoin is found mining will continue.

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Is Bitcoin Used For Illegal Activities?

This is a yet another controversial topic. Because of the freedom and the degree of anonymity that the use of Bitcoin offers, many users who were seeking to purchase or solicit illegal goods or services initially turned to the use of Bitcoin as a method of payment.

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Can Bitcoin Be Regulated In Any Way?

Again, when a user decides to use a specific type of software for their Bitcoin wallet, they are deciding what direction the Bitcoin network is heading towards. In other words, you need the cooperation of nearly every single user in order to modify any aspect of the Bitcoin protocol.

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Is Bitcoin anonymous?

Participants in Bitcoin transactions are identified by public addresses – those are the long strings of around 30 characters you see in a person’s Bitcoin address, usually starting with the numerals ‘1’ or ‘3’. For every transaction, the sending and receiving addresses are publicly-viewable.

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How Can I Sell Bitcoins?

Bitcoins can be sold using exchanges, using our two-way Bitcoin ATM or you can pay for a good or service with them. Bitcoins can be sold to just about anyone as long as they have a Bitcoin address, and can be sold for any fiat currency in the world or traded for a physical good. Feel free to check out our recommended list of exchanges and brokerage services to sell your bitcoins online.

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KYC: Explained

If you’ve required financial services of any sort, you probably would have been asked to go through a KYC procedure. Your identity and personal particulars are verified by a financial institution, be it your local or international banks, traditional stock exchanges or others; cryptocurrency businesses are no exception. It is a necessary step to adhere to global compliance standards and governance as the crypto industry grows and matures.

The KYC process is required by the Swiss Financial Market Supervisory Authority (FINMA) for the supervision of the financial intermediaries referred to in article 2 para. 3 of the Swiss Federal Law on combating money laundering and terrorism financing (AMLA).

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Why should you go through KYC?

We’re raising limits for those who’ve completed the KYC verification.

TiBc is upping the ante for customers who wish to increase their limits. You can still buy or sell up to CHF 1'000.- (per month) without completing the KYC. However, you will be able to buy or sell up to CHF 15'000.- (per month) with only KYC L1 verification, and KYC L2 would be OTC, with no limits as long as the proof of funds are provided.

Please, contact our support team for more information!

We’re contributing to a safer trading environment for all.

Your account’s safety is of utmost importance, and we are committed to ensuring that all our users continue their trading activities with minimal risks. KYC compliance allows us to foster trust within our community of active users, while also dedicating ourselves to furthering best practices in the larger global cryptocurrency and financial landscape. We are also safeguarding our users and platform from malicious acts including, but not limited to, money laundering.

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What do we do with your data?

Any data that you submit will remain private and confidential, and will be used for the sole purpose of verifying your identity to better serve you.

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Bitcoin

53'467.32 CHF

PRE SELL CRYPTOS

You can Pre Sell your cryptos to one of our POS, right now!

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Ethereum

4'055.52 CHF

PRE SELL CRYPTOS

You can Pre Sell your cryptos to one of our POS, right now!

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Litecoin

185.19 CHF

PRE SELL CRYPTOS

You can Pre Sell your cryptos to one of our POS, right now!

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Monero

221.73 CHF

PRE SELL CRYPTOS

You can Pre Sell your cryptos to one of our POS, right now!

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