• 7.91%
    24 hour price
  • 1'535'541.26 BTC
    24 hour volume
  • 34'191.79 CHF
    Live Bitcoin price

You need some help?



We will gladly answer all your questions about our Bitcoin ATMs and help you if you encounter any problems.

Please before reaching out to us, consider reading the F.A.Q. below, as it will answer most of the average questions and resolve the average problems. Thank you!

If the F.A.Q. below didn't help and you are still seeking for help or looking for an answer, please feel free to contact us:

Support email: support@tibc.ch
Support phone number: +41 76 824 76 42




A Bitcoin ATM (Automated Teller Machine) is a kiosk that allows a person to purchase Bitcoin and other cryptocurrencies by using cash or debit card. Some Bitcoin ATMs offer bi-directional functionality enabling both the purchase of Bitcoin as well as the sale of Bitcoin for cash. In some cases, Bitcoin ATM providers require users to have an existing account to transact on the machine above a specific amount, depending on national laws.
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There is several ways to choose your Bitcoin wallet. It all depends on your objective.

If you only need to buy Bitcoins using our ATMs, the easiest way is to use Blue Wallet.
https://bluewallet.io/

Coinomi is a bit more complete and able you to use more cryptocurrencies (LTC, ...)
https://www.coinomi.com/en/

If you are using Ethereum, we recommend using the Metamask App.
https://metamask.io/download

/!\ VERY IMPORTANT /!\

Please, keep safe the backup words list that you received when creating your wallet in the application of your choice. If you lose those words, you won't be able to recover your wallet and its amount of cryptocurrencies stores if you lose access to it!
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The following documents are the only ones we accept at the moment:

  • European ID Cards
  • International Passport
  • Swiss ID Card or Swiss Passport
  • Swiss Paper License
  • Swiss Driving License
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Under CHF 1'000.- you won't have to register. Higher amounts require you to identify yourself, following the KYC rules.
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You can buy the cryptocurrencies listed using Swiss Frank (CHF) or Euro (EUR) bank notes. You can only withdraw money/cash in Swiss Frank (CHF).
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Please send us an email at support@tibc.ch with the details of the transaction and explain us the situation, so we can double check the transactions and proceed with sending your funds back to you, minus the network transactions fees.
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  1. If you want to sell your Bitcoins on one of the Bitcoin ATMs, the machine will print a ticket with a wallet address.
  2. DO NOT SEND FUNDS USING AN EXCHANGE, such as Binance, Coinbase and so on...
  3. Scan the QR Code or copy the wallet address and send the exact amount stated on the ticket that was printed.
  4. Wait a few minutes, while the transaction verification is processing.
  5. Once the verification is done, the ATM withdraw the money.
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Customers can submit information through either the dedicated on-screen interface, including document scanning, drop-down selections, and input fields for identifiable information. Or they can go through this verification flow online by contacting the support team.
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Bitcoin ATM operators add a percentage mark-up above the true price of Bitcoin, profiting off of this difference on every transaction.
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Customers can find our Bitcoin ATMs using popular mapping tools such as CoinATMRadar, which query our API for the locations of our operator's machines.
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Bitcoin is a form of digital currency which is based on an open source code that was created and is held electronically. Bitcoin is a decentralized form of currency, meaning that it does not belong to any form of government and is not controlled by anyone.
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The original Bitcoin code was designed by Satoshi Nakamoto under MIT open source credentials. In 2008 Nakamoto outlined the idea behind Bitcoin in his White Paper, which scientifically described how the cryptocurrency would function. Bitcoin is the first successful digital currency designed with trust in cryptography over central authorities. Satoshi left the Bitcoin code in the hands of developers and the community in 2010. Thus far hundreds of developers have added to the core code throughout the years.
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Bitcoin mining is analogous to the mining of gold, but its digital form. The process involves specialized computers solving algorithmic equations or hash functions. These problems help miners to confirm blocks of transactions held within the network. Bitcoin mining provides a reward for miners by paying out in Bitcoin in turn the miners confirm transactions on the blockchain. Miners introduce new Bitcoin into the network and also secure the system with transaction confirmation. They are also rewarded network fees for when they harvest new coin and a time when the last bitcoin is found mining will continue.
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This is a yet another controversial topic. Because of the freedom and the degree of anonymity that the use of Bitcoin offers, many users who were seeking to purchase or solicit illegal goods or services initially turned to the use of Bitcoin as a method of payment.
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Again, when a user decides to use a specific type of software for their Bitcoin wallet, they are deciding what direction the Bitcoin network is heading towards. In other words, you need the cooperation of nearly every single user in order to modify any aspect of the Bitcoin protocol.
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Participants in Bitcoin transactions are identified by public addresses – those are the long strings of around 30 characters you see in a person’s Bitcoin address, usually starting with the numerals ‘1’ or ‘3’. For every transaction, the sending and receiving addresses are publicly-viewable.
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Bitcoins can be sold using exchanges, using our two-way Bitcoin ATM or you can pay for a good or service with them. Bitcoins can be sold to just about anyone as long as they have a Bitcoin address, and can be sold for any fiat currency in the world or traded for a physical good. Feel free to check out our recommended list of exchanges and brokerage services to sell your bitcoins online.
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