1. Scope

By using our services, you confirm that you have read and accepted the following general terms and conditions. These may be updated (changes to laws and regulations by FINMA, self-regulatory organizations, or internal directives of TIBC Sàrl). Therefore, we recommend that clients periodically review them to stay informed.

2. Laws and regulations against money laundering and terrorism financing

As a financial intermediary, TIBC Sàrl is required to comply with the applicable legal requirements in Switzerland, including the Anti-Money Laundering Act (AMLA), the Anti-Money Laundering Ordinance (AMLO), and the ARIF directives. Clients must be aware of the laws, ordinances, and regulations issued by FINMA (Swiss Financial Market Supervisory Authority). This information is available online on the websites www.finma.ch and www.arif.ch. TIBC Sàrl makes every effort to prevent fraud, money laundering, and terrorism financing through its services. To use our services, clients must be at least 18 years old. Any fraudulent, illegal, inappropriate, immoral, or unethical use is strictly prohibited. TIBC Sàrl reserves the right to block access to its services without notice.

2.1 KYC (Know Your Customer) Identification

TIBC Sàrl identifies all natural or legal persons reaching the legal transaction limit (single or cumulative) of 1000 CHF per rolling 30-day period (art.51a AMLO FINMA). This identification is carried out exclusively online on our website kyc.tibc.ch. It is based on official identity and residence documents, a selfie, and an AML form. After the KYC registration is validated by the compliance service, the client can carry out transactions exceeding the aforementioned legal limit. TIBC Sàrl reserves the right to modify the transaction volume limit based on the information provided by the client.
The client agrees that their data will be recorded in digital or paper format for a period of 10 years (art. 7 para. 3 AMLA). This primarily serves to maintain an AMLA register. The client also agrees that their data may be transmitted or controlled by federal authorities, a self-regulatory organization, or an AMLA auditor of TIBC Sàrl. They are not disclosed in any other case for marketing or commercial purposes.

3. Generalities

3.1 Our Services

TIBC Sàrl operates in the field of exchanging cryptocurrencies for fiat currencies and vice versa. TIBC Sàrl offers four services to its clients:
Crypto-ATM distributors, Point Of Sales partners, OTC service, and the online exchange platform broker.tibc.ch.
It should be noted that TIBC Sàrl does not in any way engage in the custody of clients' assets, regardless of their type.

3.2 Offer and Availability

Through its services, TIBC Sàrl offers the following:
- Purchase of Bitcoin, Ethereum, Litecoin, Monero, USDT (Ethereum), USDT (Polygon), Dogecoin, Cardano, Polkadot from the following currencies: CHF (Swiss Francs) and EUR (Euros).
- Sale of Bitcoin, Ethereum, Litecoin, Monero, USDT (Ethereum), USDT (Polygon), Dogecoin, Cardano, Polkadot to the following currencies: CHF (Swiss Francs) and EUR (Euros).
Please note that this offer is restricted on our crypto-ATMs as follows:
- Purchase of Bitcoin, Ethereum, Litecoin, Monero from the following currencies: CHF (Swiss Francs) and EUR (Euros).
- Sale of Bitcoin, Litecoin to the following currencies: CHF (Swiss Francs).
We strive to make the cryptocurrencies offered on our various services available. When the requested cryptocurrencies are not available, TIBC Sàrl reserves the right to refuse the purchase or sale order. You will be informed by TIBC Sàrl as soon as possible.

3.3 Prices / Rates

The prices indicated to the client are those applicable at the time of purchase or sale. They are based on exchange platforms*.

3.4 Payment Methods

We accept the following payment methods:
POS Services:
- CHF and EUR currencies - coins and banknotes.
Crypto-ATM Services:
- Banknotes in Swiss Francs: 10, 20, 50, 100, 200, 1'000.
- Banknotes in Euros: 5, 10, 20, 50, 100, 200, 500.
OTC Services and online platform broker.tibc.ch:
- Bank transfer (see art. 6.1)

3.5 Exchange Fees

Fees are charged for each transaction the client makes with TIBC Sàrl. These fees are included directly in the price indicated to the client in cryptocurrencies. The client can compare with an exchange platform* to get an idea of the applied fees.
Fixed fees are also applied, they are indicated before the transaction is initiated.

3.6 Transaction Verification

Each transaction can be publicly verified thanks to the Blockchain where transactions are recorded.
ADA➞ https://explorer.cardano.org
BTC➞ https://mempool.space
DOGE➞ https://dogechain.info
DOT➞ https://polkadot.subscan.io
ETH➞ https://etherscan.io
LTC➞ https://litecoinblockexplorer.net
XMR➞ https://www.exploremonero.com
USDT (Ethereum)➞ https://etherscan.io
USDT (Polygon)➞ https://polygonscan.com

3.7 Transaction Timeframe

When a transaction is initiated, the funds are sent instantly to the client's wallet (OTC and Broker services) or to the wallet corresponding to the associated private key of the paper wallet (crypto-ATM and POS services). To ensure the security and validity of the transaction, it must be confirmed at least once by the network miners of the blockchain. This wait ensures that the transaction is irreversible and properly recorded in the distributed ledger of the blockchain. In most cases, this operation takes a few seconds. However, due to potential fluctuations in blockchain network fees, it is possible that the confirmation may be delayed by a few minutes to a few hours (very rare). TIBC Sàrl disclaims any responsibility for such delays.

3.8 The Paper Wallet

TIBC Sàrl provides a paper wallet to each client for any transaction made through its crypto-ATM or POS services. This is a physical representation of a digital wallet existing on the blockchain. It consists of two essential elements:
- The private key: This secret string of characters allows access to the funds stored in the wallet. It is essentially the password used to sign transactions and spend the funds. The private key must be kept secure and confidential, as anyone with access to this key can control the funds in the wallet.
- The public key: Generated from the private key, this key is used to receive funds in the wallet and verify the transaction status on the blockchain. Unlike the private key, the public key can be shared publicly without compromising the security of the funds.
TIBC Sàrl does not keep any copy of the paper wallet and declines all responsibility in case of loss, theft, damage, or deterioration of it, whether due to voluntary actions or negligence on the part of the client. By accepting our services, the client agrees to be the sole holder and responsible for the private key written on the paper wallet. Any claim made after 14 days will be considered void.

3.9 Specific Case of Sale

When selling, the client agrees to be the sole holder and responsible for the wallet from which the cryptocurrencies are sent. They agree that no illegal activity is linked to this wallet. TIBC Sàrl verifies that the wallet used for the sale does not appear on the official state lists of cryptocurrency addresses recognized as associated with illegal activities. Furthermore, they agree to send the exact requested amount. The blockchain network fees applicable to this transfer are entirely borne by the client. We also recommend that the client use a native wallet such as Bluewallet, Cakewallet, Metamask, or any similar wallet to make the transfer. Only these types of wallets allow the exact network fees to be known, ensuring that the exact amount is sent to the destination address. It is strongly discouraged for the client to send their cryptocurrencies from a wallet on an exchange platform*. TIBC Sàrl cannot be held responsible in any way in case of receipt of an incorrect amount. If the amount received on the wallet is incorrect or if the sending time exceeds 30 minutes, the transaction will be considered invalid. The client acknowledges that they are solely responsible and fully assume the blockchain network fees associated with the reimbursement of their cryptocurrencies.

(*) Exchange platforms: Based on supply and demand, they allow buying, selling, or exchanging cryptocurrencies between themselves or against fiat currencies. They also offer secure storage, trading functions, and advanced options for users. The most well-known are: Binance, Coinbase, Kraken, Crypto.com, eToro, Bitpanda...

4. The Crypto-ATM Service

4.1 Identification

Each transaction carried out on a crypto-ATM requires identification via a phone number and the receipt of an M-TAN code. This ensures that anonymous clients do not reach the legal transaction limit (single or cumulative) of 1000 CHF per rolling 30-day period, beyond which KYC/AML identification becomes mandatory. To this end, TIBC Sàrl collects and records phone numbers. TIBC Sàrl cannot be held responsible if the same client uses different numbers to circumvent the legislation in force.

4.2 When does the client commit to completing the transaction?

When purchasing cryptocurrencies, the client commits to finalizing the transaction when the money is inserted into the crypto-ATM. At this stage, TIBC Sàrl will not accept any withdrawal from the client. When selling cryptocurrencies, the client commits to finalizing the transaction when the money is sent to the destination wallet. At this stage, TIBC Sàrl will not accept any withdrawal request from the client.

4.3 Complaints

In the event of a technical incident with the machine, such as non-printing of the paper wallet or non-dispensing of banknotes, we strongly encourage the client to contact our customer service as soon as possible (see art. 8). TIBC Sàrl is committed to resolving the issue once the facts are confirmed. In specific cases of non-dispensing of banknotes, the refund will be made through cashback of the same amount on a machine in our ATM network. Any claim made after 14 days will be considered void. TIBC Sàrl disclaims all responsibility in case of loss if a banknote of a different currency than those accepted is inserted into the machine.

5. The POS Service

5.1 Identification

Each transaction is carried out at the counter by an employee of the Point Of Sales partner. The employee visually checks that anonymous clients do not reach the legal transaction limit (single or cumulative) of 1000 CHF per rolling 30-day period, beyond which KYC/AML identification becomes mandatory. They also verify the identity of clients declaring themselves registered with TIBC Sàrl by visually checking the identity documents used during their KYC/AML registration. TIBC Sàrl cannot be held responsible if a client uses various means to circumvent the LBA legislation in force.

5.2 When does the client commit to completing the transaction?

When purchasing cryptocurrencies, the client commits to finalizing the transaction when the money is handed to the counter employee of a Point Of Sales partner. At this stage, TIBC Sàrl will not accept any withdrawal from the client.
When selling cryptocurrencies, the client commits to finalizing the transaction when the money is sent to the destination wallet. At this stage, TIBC Sàrl will not accept any withdrawal request from the client.

6. OTC and Online Broker Service

6.1 Bank Transfers

TIBC Sàrl accepts payments by bank transfer to and from Switzerland and EU member countries. For transfers from other countries, the client must first ensure that the transfer is possible by contacting technical support. TIBC Sàrl reserves the right to request additional information on the economic context of the transaction in the context of the fight against money laundering and terrorism financing. In case of persistent doubt beyond 30 days, TIBC Sàrl reserves the right to terminate the business relationship and return the funds to the client. Interbank fees are borne by the client for incoming and outgoing payments. TIBC Sàrl disclaims any responsibility for interbank delays.

6.2 Transaction Initialization on the Online Broker

TIBC Sàrl executes the purchase or sale order at the market price on the day the bank transfer is received. We emphasize that cryptocurrencies are subject to significant price fluctuations. Therefore, we disclaim any responsibility for price differences that may result between the time of order placement and the receipt of the transfer. By conducting a transaction with TIBC Sàrl, the client acknowledges and accepts this condition.

6.3 Specific Case of OTC Trading

For the purchase of cryptocurrencies, the negotiation begins upon receipt of the funds in the bank account. If a client wishes to negotiate a specific order on a cryptocurrency and the market price does not allow the execution of this order within 30 days (art. 5 para. 3 letter C number 1 Banking Ordinance OB), it will be canceled and the funds will be returned to the client by bank transfer. TIBC Sàrl cannot be held responsible for bank fees and delays caused by this return.
For the sale of cryptocurrencies, the negotiation begins upon receipt of the funds in the destination wallet. If a client wishes to negotiate a specific order on a cryptocurrency and the market price does not allow the execution of this order within 30 days (art. 5 para. 3 letter C number 1 Banking Ordinance OB), it will be canceled and the funds will be returned to the client via the blockchain network. TIBC Sàrl cannot be held responsible for blockchain network fees caused by this return.

6.4 Specific Case of the Personal Wallet

When a client wishes to conduct a transaction for the purchase or sale of cryptocurrencies via our OTC service or our online platform broker.tibc.ch, they are required to provide their own personal wallet. The client undertakes that this wallet legitimately belongs to them. TIBC Sàrl verifies the ownership of the client's wallet via a satoshi test for any transaction exceeding 15'000 CHF, and this, only once. This satoshi test is repeated if the client wishes to change the destination or source address. The fees incurred for the satoshi test are borne by the client. The client also undertakes that no illegal activity is linked to this wallet. TIBC Sàrl verifies that the wallet used for the sale does not appear on the official state lists of cryptocurrency addresses recognized as associated with illegal activities. In case of doubt, TIBC Sàrl reserves the right to terminate the business relationship.

7. Contact

support@tibc.ch The maximum response time is 48 hours.

support@tibc.ch