1. Scope of application

By using our services, you confirm that you have read and accepted the following terms and conditions. They may be updated from time to time (due to changes in the laws and regulations of FINMA, self-regulatory bodies or TIBC Sàrl's internal guidelines), and we therefore recommend that you consult them periodically. .

2. Anti-money laundering and anti-terrorism laws and regulations

As a financial intermediary, TIBC Sàrl is obliged to comply with the legal requirements applicable in Switzerland, in particular the Money Laundering Act (MLA), the Money Laundering Ordinance (MLO) and the ARIF directives. The customer must take note of the laws, ordinances and regulations laid down by FINMA (Swiss Financial Market Supervisory Authority). This information is available directly online at www.finma.ch and www.arif.ch. TIBC Sàrl makes every effort to exclude fraud, money laundering and the financing of terrorism through its services. To use our services, customers must be at least 18 years old. Any fraudulent, illegal, inappropriate, immoral or immoral use is strictly forbidden. TIBC Sàrl reserves the right to block access to its services without prior notice.

2.1 Fraud check

To protect customers and ensure the security of transactions, TIBC Sàrl may verify customer identity data. These checks may include verifying the identity of the natural person or legal entity, as well as obtaining various documents useful for fraud prevention.

2.2 KYC (Know Your Customer)

identification

TIBC Sàrl identifies all individuals or companies reaching a transaction threshold of CHF 1,000 per 30-day period. Above this threshold, KYC (Know Your Customer) identification is required. This is done exclusively online at kyc.tibc.ch (This recording is completely free of charge).

To identify yourself, you'll need a valid ID.
Below is a list of documents that can be used.
-For Switzerland: ID card, passport, driver's license
-For EU countries: identity card, passport
-For other countries: Passport
In addition, a form must be completed, a selfie taken and proof of residence (valid for less than 3 months).
The following is a list of valid elements for proof of residence:
-Certificate issued by the Office cantonal de la population et des migrations (OCPM)
-Certificate of establishment issued by the commune
-Proof of health insurance contributions
-Certificate of home insurance
Receipt of rent/rental contract signed by both parties for a one-year rental
-Swiss tax certificate
-Certificate of non-taxation or ECA tax certificate
-Electricity, water, gas, landline, mobile or Internet bills
-Certificate of voting rights.
-Bank correspondence.
After validation of the KYC registration, the customer can carry out transactions exceeding the threshold of 1000 CHF-EUR per period of 30 days. TIBC Sàrl reserves the right to act on the transaction volume limit according to the information provided by the customer.
By accepting the general terms and conditions, the customer agrees to his data being stored in digital or paper format for a period of 10 years (art.7 paragraph 3 MLA). In particular, this data will be used to keep an MLA register. The customer also accepts that his data may be transmitted to or checked by the federal authorities, a self-regulatory organization or a TIBC Sàrl MLA controller. Under no circumstances will it be used for marketing or commercial purposes.

3. General

3.1 Our services

TIBC Sàrl operates in the field of crypto-currency exchange for fiat currencies and vice versa. TIBC Sàrl offers its customers four services:
Crypto-ATM distributors, Point Of Sales partners, OTC service, broker.tibc.ch online exchange platform. It should be emphasized that TIBC Sàrl does not under any circumstances undertake the custody of customer assets of any kind.

3.2 Offer and availability

TIBC Sàrl offers the following services:
- Buy Bitcoin, Ethereum , Litcoin, Monero, USDT(ethereum), USDT(polygon) Dogecoin, Cardano, Polkadot from the following currencies: CHF (Swiss Francs) and EUR (Euros)
- Sell Bitcoin, Ethereum , Litcoin, Monero, USDT(ethereum), USDT(polygon) Dogecoin, Cardano, Polkadot to the following currencies: CHF (Swiss Francs) and EUR (Euros).
Please note that this offer is restricted to our crypto-ATMs as follows:
- Buy Bitcoin, Ethereum , Litcoin, Monero, from the following currencies: CHF (Swiss Francs) and EUR (Euros).
- Sale of Bitcoin, Litcoin to the following currencies: CHF (Swiss Francs)
We make every effort to have the cryptocurrencies we offer available on our various services. When the requested cryptocurrencies are not available, TIBC sàrl reserves the right to refuse the buy or sell order. You will be informed by TIBC sàrl as soon as possible.

3.3 Prices / Courses

The prices indicated to the customer are those applicable at the time of purchase or sale. They are based on exchange platforms*.

3.4 Means of payment

We accept the following payment methods:
Crypto-ATM services and Point Of Sales partners:
- Swiss franc bills: 10, 20, 50, 100, 200, 1,000
- Tickets in Euros: 5, 10, 20, 50, 100, 200, 500
OTC services and online platform broker.tibc.ch:
- Bank transfer (see art.6.1)

3.5 Exchange fees

Fees are deducted from every transaction the customer makes with TIBC Sàrl, and are included directly in the price quoted to the customer in cryptocurrencies. The customer can compare with an exchange platform* to get an idea of the fees applied.

3.6 Transaction verification

Every transaction can be publicly verified thanks to the Blockchain where transactions are listed.
ADA➞ https://explorer.cardano.org
BTC➞ https://mempool.space
DOGE➞ https://dogechain.info
DOT➞ https://polkadot.subscan.io
ETH➞ https://etherscan.io
LTC➞ https://litecoinblockexplorer.net
XMR➞ https://www.exploremonero.com
USDT (Ethereum)➞ https://etherscan.io
USDT (Polygon)➞ https://polygonscan.com

3.7 Transaction time

When a transaction is initiated, the funds are instantly sent to the customer's wallet (OTC and Broker services) or to the wallet corresponding to the associated private key (crypto-ATM and POS services). To guarantee the security and validity of the transaction, it must be confirmed at least once by the miners on the blockchain network. This ensures that the transaction is irreversible and properly recorded in the blockchain's distributed ledger. In most cases, this operation takes just a few seconds. However, due to potential fluctuations in blockchain network fees, confirmation may be delayed from a few minutes to a few hours (very rare). TIBC Sàrl accepts no responsibility for such delays.

3.8 The Paperwallet

TIBC Sàrl provides each customer with a Paperwallet for every transaction carried out via our crypto-ATM or POS services. This is a physical representation of an existing digital wallet on the blockchain. It consists of two essential elements:
-The private key: This secret character string gives access to the funds stored in the wallet. In a way, it's the password for signing transactions and spending funds. The private key must be kept secure and confidential, as anyone with access to this key can control the funds in the wallet.
-The public key: Generated from the private key, this key is used to receive funds into the wallet. Unlike the private key, the public key can be shared publicly without compromising the security of the funds. It is this public key that is used to receive payments into the wallet.
TIBC Sàrl does not keep any copy of the paperwallet and declines all responsibility in the event of loss, theft, damage or deterioration of the paperwallet, whether the result of voluntary action or negligence on the part of the customer. By accepting our services, the customer agrees to be the sole owner and responsible for the private key inscribed on the paperwallet. Any claim made after 14 days will be considered null and void.

3.9 Specific case of Sales

During a sale, the customer agrees to be the sole owner and responsible for the wallet from which the cryptocurrencies are sent. He/she undertakes to ensure that no illegal activity is linked to this wallet. Furthermore, he/she undertakes to send the exact amount requested. Any blockchain network fees applicable to this shipment are entirely at the customer's expense. We also recommend that the customer use a native wallet such as Bluewallet, Cakewallet, Metamask or any other similar wallet to send the money. Only these types of wallet allow you to know the exact network charges, thus guaranteeing that the exact amount is sent to the destination address. The customer is strongly advised not to send cryptocurrencies from a wallet of an exchange platform*. TIBC Sàrl cannot be held responsible in the event of receipt of an inaccurate sum. If the sum received on the wallet is incorrect or if the 30-minute sending time limit is exceeded, the transaction will be considered invalid. The customer acknowledges that he/she is solely responsible for and fully assumes the blockchain network fees associated with the redemption of his/her cryptocurrencies.

(*) exchange platforms: based on supply and demand, they allow you to buy, sell or exchange cryptocurrencies with each other, or against fiat currencies. They also offer secure storage, trading and advanced options for users. The best-known are : Binance, Coinbase, Kraken, Crypto.com, eToro, Bitpanda...

4. The crypto-ATM service

4.1 identification

Each transaction carried out on a crypto-ATM requires identification via a telephone number. The purpose of this measure is to identify people who are KYC registered with TIBC Sàrl. It also ensures that unregistered customers do not reach the legal threshold of CHF 1,000 per 30-day period. TIBC Sàrl cannot be held responsible if the same customer uses different numbers to bypass the law in force.

4.2 When does the customer agree to complete the transaction?

When purchasing cryptocurrencies, the customer agrees to finalize the transaction at the time the money is inserted into the crypto-ATM. At this point, TIBC Sàrl will not be able to accept any retraction from the customer. When selling crypto-currencies, the customer agrees to finalize the transaction at the time the money is sent to the destination wallet. At this point, TIBC Sàrl will not be able to accept any retraction request from the customer.

4.3 Claims

In the event of a technical incident on the machine, such as the paperwallet not being printed or tickets not being issued, we strongly encourage the customer to contact our customer service department as soon as possible (see art. 8). TIBC Sàrl undertakes to resolve the problem once the facts have been confirmed. For specific cases of non-delivery of tickets, reimbursement will be made by a cashback of the same amount on one of our ATM machines. Any claim made after 14 days will be considered null and void. TIBC Sàrl declines all responsibility in the event of loss if a ticket of a currency other than those accepted is inserted in the machine.

5. The POS service

5.1 identification

Each transaction is carried out at the counter by a Point Of Sales partner. Identification is the responsibility of the counter employee. The aim of this measure is to identify people who are KYC registered with TIBC Sàrl. It also ensures that unregistered customers do not reach the legal threshold of CHF 1,000 per 30-day period. TIBC Sàrl cannot be held responsible if a customer uses various means to circumvent the MLA law in force.

5.2 When does the customer agree to complete the transaction?

When purchasing cryptocurrencies, the customer agrees to finalize the transaction at the moment the money is given to the counter employee of a Point Of Sales partner. At this point, TIBC Sàrl will not be able to accept any retraction from the customer.
When selling cryptocurrencies, the customer agrees to finalize the transaction at the time the money is sent to the destination wallet. At this point, TIBC Sàrl will not be able to accept any retraction request from the customer.

6. Online OTC and BROKER service

6.1 Bank transfers

TIBC Sàrl accepts payments by bank transfer to and from Switzerland and member countries of the European Union. For transfers from other countries, the customer must first ensure that the transfer is possible by contacting the Compliance department at the following address: compliance@tibc.ch
. TIBC Sàrl reserves the right to request additional information on the economic context of the transaction in the context of the fight against money laundering and the financing of terrorism. In the event of doubt persisting beyond 30 days, TIBC Sàrl reserves the right to terminate the business relationship and return the funds to the customer. Interbank charges for incoming and outgoing payments are the responsibility of the customer. TIBC Sàrl declines all responsibility for interbank delays.

6.2 Initiating the transaction on the online broker

TIBC Sàrl executes the buy or sell order at the market price on the day the bank transfer is received. We would like to point out that crypto-currencies are subject to significant price fluctuations. We therefore accept no responsibility for any price differences that may arise between the time the order is placed and the time the bank transfer is received. By entering into a transaction with TIBC Sàrl, the customer acknowledges and accepts this condition.

6.3 Specific case of OTC trading

For the purchase of crypto-currencies, trading begins upon receipt of funds in the bank account. If a customer wishes to trade a specific order on a crypto-currency and the market price does not allow the execution of this order within 30 days (art. 5 paragraph 3 letter C number 1 Banking Ordinance OB), it will be cancelled and the funds will be returned to the customer by bank transfer. TIBC Sàrl cannot be held responsible for bank charges and delays caused by this return.
For the sale of crypto-currencies, trading begins upon receipt of funds on the destination wallet. If a customer wishes to trade a specific order on a crypto-currency and the market price does not allow the execution of this order within 30 days (art. 5 paragraph 3 letter C number 1 Banking Ordinance OB), it will be cancelled and the funds will be returned to the customer by the blockchain network. TIBC Sàrl cannot be held responsible for any blockchain network costs incurred by this return.

6.4 Specific case of the personal Wallet

When a customer wishes to carry out a cryptocurrency purchase or sale transaction via our OTC service or our online platform broker.tibc.ch, he/she is required to provide his/her own personal wallet. The customer agrees that this wallet legitimately belongs to him. TIBC Sàrl has the right to verify the authenticity of the wallet provided by the customer, using a Satoshi test, and to ensure that this wallet is not associated with illegal activities. Every transaction in the OTC service is subject to this control method. In case of doubt, TIBC Sàrl reserves the right to terminate the business relationship.

7. Contact

support@tibc.ch General questions, technical issues about crypto-ATM.
compliance@tibc.ch Questions related to KYC identification, legal limits, clarifications, OTC requests.
The maximum response time is 48 hours.

support@tibc.ch